Objectives Policy
Quality Objectives Policy for Digistar Infotech Inc.
At Digistar Infotech Inc., a leading IT solutions provider in Canada, we are committed to delivering superior, compliant, and reliable technology solutions that meet or exceed our clients’ expectations. Our Quality Objectives Policy is designed to support our mission, strengthen our reputation, and ensure that our services consistently comply with all applicable standards and regulatory requirements.
Scope
This Quality Objectives Policy applies to all departments, employees, contractors, and stakeholders involved in delivering our products and services, regardless of geographic location or function. The policy serves as a framework to promote continuous improvement, customer satisfaction, risk mitigation, and regulatory compliance throughout our organization.
Objective
The primary objective of this policy is to formalize Digistar Infotech Inc.’s commitment to achieving and maintaining a standard of excellence in quality. We aim to cultivate a quality-driven environment through adherence to documented objectives, fostering continuous improvement, reducing defects, and implementing rigorous performance evaluations.
Policy Statement
Digistar Infotech Inc. is dedicated to delivering services that comply with all contractual, legal, and regulatory requirements as stipulated by Canadian law and international standards. Our quality management system is designed to support robust, measurable objectives, periodically reviewed and revised to reflect the evolving needs of our clients, market dynamics, and regulatory developments.
Quality Objectives
Compliance with Standards
Digistar Infotech Inc. ensures that all services adhere to ISO 9001:2015 standards, local regulations, and international best practices. Compliance checks are conducted periodically to evaluate conformity with these standards.
Client Satisfaction
We are committed to achieving a 95% customer satisfaction rate annually. Customer feedback, satisfaction surveys, and service review meetings are conducted to gauge and enhance client satisfaction levels consistently.
Continuous Improvement
Our goal is to improve operational processes by a minimum of 10% each year, measured through key performance indicators (KPIs). This commitment is underpinned by a proactive approach to identifying inefficiencies and implementing corrective actions.
Employee Training and Development
We aim to provide all employees with at least 40 hours of quality and compliance training per year. Training sessions are documented, and attendance records are reviewed annually to ensure compliance and reinforce our culture of continuous improvement.
Incident Reduction
To ensure reliable service delivery, we set an objective to reduce incidents by 20% each year. Root cause analysis and preventive measures are conducted for every major incident, with progress tracked to ensure measurable improvements.
Responsibility and Accountability
All employees of Digistar Infotech Inc. are individually responsible for understanding and complying with this Quality Objectives Policy. Management is accountable for setting, reviewing, and implementing these objectives and ensuring sufficient resources are available to achieve them. Quality objectives will be reviewed on an annual basis and adjusted as needed to align with organizational growth, regulatory changes, and evolving client needs.
Review and Documentation
Our Quality Objectives Policy will be reviewed annually or more frequently if necessitated by regulatory amendments or significant operational changes. Records of reviews, assessments, and action plans will be maintained in compliance with our record-keeping policies and the applicable Canadian data protection regulations.
Enforcement
Non-compliance with this policy may result in disciplinary actions as per company policy and Canadian employment law. Failure to adhere to quality standards may lead to additional scrutiny and training to address deficiencies and maintain Digistar Infotech Inc.’s commitment to excellence.
Digistar Infotech Inc. is steadfast in its dedication to quality, compliance, and continuous improvement. This Quality Objectives Policy serves as a guiding document to uphold our commitment to excellence, customer satisfaction, and legal compliance.
