Business Continuity Plan
Business Continuity Plan
At Digistar Infotech Inc., we prioritize operational resilience and compliance. Our Business Continuity Plan (BCP) is meticulously crafted to safeguard critical IT functions and services in the event of unforeseen disruptions. With our commitment to protecting our clients’ interests and maintaining service continuity, Digistar Infotech Inc.’s BCP aligns with Canadian regulatory requirements and international standards for IT security and business continuity.
Purpose and Scope
The purpose of this Business Continuity Plan is to mitigate potential business risks that could compromise the continuity of services provided by Digistar Infotech Inc.. Our BCP outlines the procedures, roles, and responsibilities necessary to address various types of interruptions—whether they arise from natural disasters, cyber incidents, or other operational risks.
This BCP applies to all divisions of Digistar Infotech Inc. and covers essential functions, including data protection, client support services, and network infrastructure. It further encompasses provisions for key personnel, data integrity, and compliance with data privacy laws to prevent unauthorized access or data loss during a continuity event.
Key Objectives
Risk Assessment and Mitigation: We conduct comprehensive risk assessments to evaluate potential threats to our IT operations, implementing mitigation strategies to reduce the likelihood and impact of each risk.
Minimizing Downtime: Our protocols aim to minimize operational downtime and ensure rapid restoration of critical services, adhering to recovery time objectives (RTO) and recovery point objectives (RPO).
Client Data Protection: The plan enforces strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant data privacy regulations, safeguarding client data from breaches and unauthorized access.
Compliance Assurance: Our continuity procedures are designed to comply with Canadian legal standards and industry regulations, including ISO 22301 standards for Business Continuity Management Systems (BCMS).
Responsibilities & Governance
The governance structure of our BCP ensures accountability and clarity in responsibilities. The Continuity Management Team (CMT), led by our Chief Information Officer (CIO), is responsible for implementing and monitoring the BCP. The CMT’s duties include initiating the BCP during disruptions, coordinating with department leads, and conducting training and regular audits.
To ensure an effective response, all employees receive training on their roles within the BCP, reinforcing procedural adherence and emergency communication protocols.
Incident Response & Recovery
Digistar Infotech Inc.’s incident response protocol involves immediate activation of the BCP upon detection of a business disruption. The stages include:
Incident Assessment: A swift analysis of the incident’s impact on critical systems and data assets.
Resource Allocation: Mobilizing necessary resources and personnel to restore affected functions, with priority given to systems vital to client service.
Data Backup and Restoration: Regularly scheduled backups ensure data redundancy. We employ secure, offsite storage facilities that meet compliance standards for data integrity, ensuring swift data restoration in compliance with RPOs.
Testing & Maintenance
The BCP is subject to routine testing and annual audits to maintain compliance and address emerging risks. We conduct simulation exercises, vulnerability assessments, and security audits to ensure that our response strategies remain effective and compliant with legal mandates.
Legal Compliance & Liability
Digistar Infotech Inc.’s BCP is crafted in strict compliance with Canadian federal and provincial laws governing IT security and data protection. We assume responsibility for maintaining compliance with all relevant legal frameworks, ensuring due diligence in preserving data integrity and confidentiality.
Through the comprehensive planning and rigorous legal adherence of our Business Continuity Plan, Digistar Infotech Inc. reaffirms its dedication to the security, continuity, and reliability of our services. For more information on our BCP, please contact our Compliance Department at Digistar Infotech Inc..
